The personal data we collect largely depends on the interaction between you and ResponDM. These can be categorized as follows:
When using the ResponDM Service: We store all content provided by you, including information related to you as a customer or end user of the service. This information is collected directly when entered by you or through integrations you link to the service (Facebook, Instagram, etc.). When requesting a DPA (Data Processing Agreement) signature or other documents, we also receive data about you and your representatives.
In some cases, we may receive information from third parties, such as payment service providers, about the confirmation of your payments.
When sending us emails or messages: We may store the content of these emails or messages, including attachments, as well as your contact details.
When submitting forms on the Site or participating in our events: We collect your contact data and the information you fill in the forms. In joint events with partners, we may receive information from them.
When using the Site: We collect certain information, detailed below, that may constitute personal data (e.g., cookies).
When participating in our communities: When joining our Facebook groups and other platforms, we may access data on your profile and process comments you post. We do not actively collect this information, but we have access to it.
We collect and process the following personal data:
Customer account details: To create or update your account and provide the Service, we collect information from you and third-party integrations.
Financial information: To process your payments for the Service subscription, we need your credit card details, account details, and payment information.
Contact details and commercial data: Information for cooperation and communication.
Usage data, logs, and other technical data: When interacting with the Service, we automatically collect metadata and logs.
Email performance data and website cookies: To track engagement and performance of our newsletters, we may use a 'transparent image' (gif) in email communications. We use cookie technology on the Site.
We use your personal data to:
Operate the Service: To enter into agreement with you as a customer and operate, maintain, and administer your account in the Service, as well as communicate about the account and respond to Service-related requests.
Provide the Service: We process Customer Content information on your behalf.
Communicate about the Service and events: To inform you about the Service, events, and conduct surveys, promotions, or request feedback.
We do not sell your data to third parties for commercial or advertising purposes. We share your data as described in this Privacy Policy or with your consent.
You have rights of access, correction, deletion, and in some regions, objection to processing, restriction of processing, or portability of your personal data.
We retain and process personal data until you terminate the contract with us, and we may also store some data as required by law.
Your personal data may be stored and processed in any country where we have facilities or where we engage service providers, including the USA.
We believe it is important to provide additional protection for children online. We encourage parents and guardians to observe, participate, and/or monitor and guide their children's online activity. The Site and/or Service are not intended for minors under 18 years of age, and ResponDM does not knowingly collect or solicit personal data from minors under 18 years of age.
We employ reasonable and appropriate measures to protect personal data against loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in processing and the nature of personal data.
In case of a security breach causing an unauthorized intrusion into our system, significantly affecting you or your Subscribers, we will notify you as soon as possible and subsequently report the action we took in response.
We may need to change this Privacy Policy from time to time to reflect legal, technical, or commercial developments. When we update our Privacy Policy, we will take appropriate steps to inform you before it takes effect, consistent with the significance of the changes we made.